Returns & Exchanges
At iScooter, we want you to ride with confidence, which is why we offer a 30-day return policy on all our electric scooters and accessories. If you are not completely satisfied with your purchase, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Scooter
Securely pack the item in its original packaging, ensuring all chargers, manuals, and tools are included to qualify for a full refund.
Ship the Package
Affix the provided shipping label and drop off the package at any authorized carrier location, keeping your tracking receipt for reference.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing