Frequently Asked Questions
Everything you need to know about your iScooter experience.
How long does shipping take for my electric scooter?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-7 business days depending on your location within the continental US.
What is the warranty policy for iScooter products?
All our electric scooters come with a 12-month limited warranty covering manufacturing defects and electrical components to ensure your peace of mind.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy. The scooter must be in its original packaging, unused, and in the same condition that you received it.
Are iScooter models waterproof?
Most of our scooters have an IP54 water-resistance rating, which means they can handle light rain and splashes, but they should not be submerged or used in heavy downpours.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you pay over time.
Where can I get replacement parts or tires?
We stock a full range of official spare parts, including tires, brake pads, and batteries, directly on our website under the 'Accessories' category.